Snapchat Not Loading Snaps: 8 Ways to Fix It

Snapchat Not Loading Snaps: 8 Ways to Fix It

Snapchat not loading snaps. With over 332 million daily active users worldwide, Snapchat is one of the most widely used social networking platforms. It can be annoying when the service is down or doesn’t seem to be functioning, whether you use it for video chats or to send fleeting images and messages that disappear after a short while.

However, if you’ve just opened your Snapchat app after a period of inactivity, you may find that it’s not loading or working properly. This can be extremely frustrating if you’re trying to send snaps or message friends but find that the app won’t load. Don’t worry—there are plenty of solutions out there to help get your Snapchat up and running again. 

To troubleshoot issues with your Snapchat not loading, check out these common issues and tips to resolve the issue in a jiffy.

Snapchat Not Loading Snaps: Easy Ways to Fix It

1. Check the Internet Connection

Snapchat Not Loading Snaps: 8 Ways to Fix It

The first thing to check when your Snapchat is not loading snaps is your internet connection. A poor Wi-Fi connection can cause Snapchat to have trouble loading snaps or stories. The snaps, images, or stories might not be able to load on Snapchat due to a poor internet connection.

If you face this problem, you can restart your wireless router to see if it has fixed the issue. Or you can try switching to a different network connection as well as running a brief speed test to see if it helps.

2. Check Your App Permissions

The Snapchat app won’t function as expected if it doesn’t have the required permissions to access your phone’s storage, camera, and more. As a result, loading snaps can be challenging for you. To solve this, follow these simple steps.

On Android

  • Long-press on the Snapchat app icon and tap on “Application Details” from the pop-up menu.

  • On the App Info page, tap Permissions.

Snapchat Not Loading Snaps: 8 Ways to Fix It

  • Enable all the permissions one after the other. Important permissions include location, photos, camera, storage, and microphone.

On iPhone

  • On your iPhone, open the Settings app.
  • Next, scroll down and tap on Snapchat.
  • Turn on all of the permissions.

Restart the Snapchat app after allowing the necessary permissions to check whether your snaps can now load.

3. Clear Snapchat Cache

As you load stories, download media, and access other types of data, Snapchat saves cache data. You can encounter problems if such data has become corrupted. To keep your app running again, you will have to clear the cache from your Snapchat settings.

Within the Snapchat app, users have the option to clear cached data. Therefore, the steps below can be used to clear the Snapchat cache on both Android and iPhone devices.

  • Open Snapchat.
  • Tap on your profile icon (bitmoji) located on the upper left side of your screen.

Snapchat Not Loading Snaps: 8 Ways to Fix It

  • Next, tap the Settings cog icon in the top-right corner.

  • Under Account Actions, tap on the Clear Cache option.

  • A prompt will appear on your screen. Tap Continue to confirm.

Snapchat Not Loading Snaps: 8 Ways to Fix It

4. Check if Snapchat is Down

Sometimes, problems with Snapchat’s server can prevent snaps from loading or being sent. You must visit a website like Downdetector to check the status of Snapchat’s servers in order to confirm this. It tracks downtime for numerous well-known platforms, like Snapchat.

Another option is to use the official Snapchat Twitter support page. If you want to stay up to date, follow it since it will always have the most recent information about Snapchat downtime and an estimated time frame for when it will be active again.

5. Update Snapchat

Using an outdated version of an app is mostly fine, but it can occasionally lead to problems, especially when huge changes are made to the app. Perhaps it would be wise to look for updates. Check for updates by opening the Google Play Store on Android or the App Store on iOS. Your Snapchat app should start working correctly after the update.

6. Clear Conversations

If you’re only having trouble loading snaps, images, or stories from a few friends, the conversation cache can be the problem. To fix the issue, try deleting that conversation. Here’s how to clear conversations on Snapchat.

Note: With this method, you’ll lose messages, including any unopened Snaps.

  • Open the Snapchat app and tap on the Profile icon in the top left corner.

  • Next, tap on the gear icon in the upper right corner to open Snapchat Settings.

Snapchat Not Loading Snaps: 8 Ways to Fix It

  • Scroll down to the account section and select the “Clear Conversation” option.

  • Tap on the X sign next to the conversation you wish to delete.

Snapchat Not Loading Snaps: 8 Ways to Fix It

  • A pop-up will appear on your screen. Tap on the “Clear” option to clear the conversation from your feed.

7. Removing and Re-adding Friends

A different option for fixing this problem is to remove and re-add your Snapchat friends again. This trick works for several users. Follow the steps listed below to use this method.

  • Open the Snapchat app.
  • Click on your profile in the top left corner.
  • Tap on the “My Friends” section and visit your friend’s profile.
  • Tap the three-dot icon at the top and then Manage Friendship. After that, select “Remove Friend.”
  • A prompt will pop up asking you if you are sure of the action. Tap “Remove”

After removing your friend, re-add them again to see if the problem has been fixed.

8. Restart Your Phone

Restarting the device sometimes fixes this kind of error. When Snapchat snaps don’t load, you should first restart your phone. It will solve a lot of issues.

To restart an Android phone:

  • Press and hold on to the power button.
  • Tap Restart.

To restart an iPhone:

  • Press and hold both the power button and any of the volume buttons until the power-off slider appears.
  • Drag the slider to the right, then wait 30 seconds for your device to turn off. 
  • To turn your device back on, press and hold the power button until you see the Apple logo.

Note: This method works on the iPhone X, iPhone 11, iPhone 12, or iPhone 13.


Snapchat stories or snaps that won’t load can be fixed using any of these methods. Using one of the approaches mentioned above, you can tackle these problems with ease. Please let us know in the comments section if you encounter any difficulties using any of the above methods.

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